You have  to disable Compatibility View

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Guide to disabling Compatibility View

In order for us to continue delivering a faster and easier to use service for all our customers, we require you to disable Compatibility View in Internet Explorer. Take a look at our guide on how to disable Compatibility View and take advantage of the optimal Pinnacle user experience.

Why should I disable Compatibility View?

Compatibility View is a feature which helps Internet Explorer display web pages that were designed for previous versions of Internet Explorer.

Pinnacle now fully supports the latest version of Internet Explorer and no longer requires Compatibility View to be enabled.

1. Disabling Compatibility View

Open Internet Explorer and activate the menu bar by hitting the Alt key. Select the Tools menu and click Compatibility View settings.

Internet Explorer tools

Select Compatibility View settings from the Tools menu.

2. Uncheck Compatibility View checkbox

If available, ensure that the option Display all websites in Compatibility View is not checked.

3. Remove Pinnacle URLs from Compatibility View

Take a look at the Websites you've added to Compatibility View list and remove any of the following URLs that are on the list:

If there are any additional Pinnacle or Pinewood URLs on the list, remove these too.

Compatibility view

Remove Pinnacle URLs.

4. Compatibility View has been disabled

Next time you refresh or visit a page, Compatibility View will be disabled.